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📦 Returns & Inspection Policy​

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At ART®, your peace of mind and the absolute protection of your musical instrument are our highest priorities. Because each case is a dedicated piece of handcrafted art designed to shield your violin, we implement a meticulous verification protocol to ensure every premium case arrives in flawless condition.

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🔍 1. Secure Inspection Upon Arrival​

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To protect your premium investment against transit friction, we kindly ask you or your designated recipient to perform a quick aesthetic verification upon secure courier handover:

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  • External Check: Please briefly inspect the outer packaging before opening.

  • If Transit Damage is Visible: In the rare event that the external box shows severe impact, we strongly recommend opening the package in the presence of the courier, or recording a brief continuous unboxing video. This allows us to instantly hold the international premium cargo company accountable and fast-track a replacement for you without structural delays.

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⏳ 2. Return & Exchange Windows

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We stand behind our craftsmanship. To offer you maximum assurance while coordinating global logistics, our policy is structured as follows:

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  • Structural & Transit Flaws: Please report any visible shipping-related physical damage or structural abnormalities to our dedicated concierge team within 7 days of delivery.

  • Bespoke Satisfaction Return: If you simply change your mind, we welcome returns or color exchanges within 14 days of secure delivery, provided the case remains completely unused, unmounted, and preserved in its pristine original packaging.

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📝 3. How to Initiate a Seamless Claim​

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Should you need to request a replacement or a return, please contact our international support desk directly to avoid automated queue delays:

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  • Email Your Details: Send a note to support@artviolincases.com.

  • What to Include: Your unique Order Number, clear photos of the case/packaging, and the unboxing footage if applicable.

  • Our Response Commitment: Our global team will review and approve your return routing clearance within 24–48 business hours. Once authorized, you can choose between a Complimentary Premium Replacement or a Full Refund to your original payment method.

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🚢 4. Return Logistics & Compliance​

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  • Shipping Responsibility: Customers are responsible for arranging and covering the return shipping costs for voluntary exchanges or mind-change returns. For confirmed manufacturing faults or transit damage, ART® will fully coordinate the solution.

  • Condition Mandate: Items must be returned in their original condition and exact factory box. Returns that arrive damaged due to inadequate repackaging may face evaluation deductions.

  • Global Customs & Local Duties: In alignment with international e-commerce standards, any destination country customs fees, local clearance taxes, or associated return import duties remain the sole responsibility of the customer.

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