Returns
Return & Inspection Policy
Inspection Upon Delivery
Upon receiving your order, please inspect the outer packaging immediately.
If there is any visible damage to the external box:
• The package must be opened in the presence of the courier.
• A full unboxing video must be recorded.
• Clear photos of the packaging and product must be taken.
• The courier must acknowledge and sign for the visible damage.
Failure to complete these steps may result in complications with damage claims.
Notification Requirement
Any issue must be reported to us within 48 hours of delivery.
Please email:
Include:
• Order number
• Photos
• Full unboxing video (if applicable)
• Description of the issue
Claims submitted after 48 hours from delivery may not be eligible for return or refund.
Return Shipping
If a return is approved:
• The customer is responsible for return shipping costs.
• The product must be returned in original condition and packaging.
Once the returned item is received and inspected, we will proceed with:
• Replacement, or
• Refund
Important
We are responsible for shipping arrangements only.
Customs duties, local taxes, and return shipping costs are the responsibility of the customer.